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[CRITICAL] Phone OTP not arriving

  • 1
  • React Native
  • Auth
  • Cloud
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Mountassir Selmani
26 May, 2025, 18:51

I have the Pro plan on Appwrite, and it's been a week now, and I still don't receive verification codes, which are required to let my users in. I have around 100/200 users daily, and now I'm losing them because of this issue! (Note: I've been paying all the additional costs for the SMS)

This issue does not happen on all phone numbers, but only on Saudi Arabia (+966) phone numbers, which are the most important ones for me in this case

It was working for months, but suddenly no users are receiving these codes even though no changes were made on the mobile app I need to know what the issue is and what the options are to fix it

Additional info: I'm using React native, Expo, Appwrite cloud, Backend and auth system are also configured to work by Appwrite, I'm already on production on the App store,

Thanks, Mountassir

TL;DR
Critical issue with phone OTP not arriving on +966 Saudi Arabia numbers for Appwrite Pro plan users, causing loss of daily users. No changes made but suddenly verification codes stopped. Issue specific to certain phone numbers. Developer using React Native, Expo, Appwrite cloud, and configured backend. Need immediate solution to fix OTP problem.
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